Key - Frequently Asked Questions
How long do the
Battery life depends
on how many hours the vehicle drives on average, per day. Also,
battery life depends on the type of batteries you are using. We
recommend using Energizer Lithium batteries. See the table below:
Battery Life Battery Life
How long does it take
to install this on a vehicle?
It will only take you
a few seconds to install it on the vehicle.
If the car is locked,
can I still install it on a vehicle?
Yes. You can
magnetically attach it under the vehicle. Please read the red legal
disclaimer at the bottom of this page.
How long has
Hallmark Security been in business?
Hallmark Security, Inc
has been in the electronics business since 1994. We have always been
on the cutting edge of new technology offering the latest in
Is there any set up or
initialization required to make the Tracking Key work?
No. Just put the
batteries in. Put the battery cover on and place the unit on the
Where can I place the
You can place the
Tracking Key just about anywhere on the car you want. Here are some
Is the Tracking Key
The Tracking Key is
water resistant which means the unit will not be damaged if it comes
into contact with a little splashing or misting of water. However,
the Tracking Key cannot be subjected to direct constant splashing
How strong is the
The custom Tracking
Key magnet mount is very strong. In all of our testing, we never
lost a tracking key, even in off road situations.
Does the unit work
anywhere in the U.S.?
The Tracking Key will
work anywhere in the world.
Does the Tracking Key
come with every thing I need, including software?
Yes. The Tracking Key
comes with everything you need, including software.
Will changing the
recording frequency save on battery life?
No. It is not
necessary to change the 1 second recording frequency. The battery
life will not be increased by reducing the sampling rate.
How much data will the
Tracking Key store?
On average, the
Tracking Key will store about a month's worth of data under normal
Does the Tracking Key
create Activity Reports
Yes. After you
download the data, you can select Activity Report to get an easy to
read Activity Report.
What is your Return
Because of the nature
of this product, we do not allow refunds on this product. This
product is shipped brand new. Returns are allowed for exchange only
or for repairs.
If the batteries go
dead before I am able to retrieve the unit, will I lose the data?
No. The data is
safely stored in the unit, even if the batteries go dead.
Does the unit come
with a cable to download the data?
No. You do not need a
cable to download the data. To download the data, you simply plug
the device into your USB port.
What is the warranty
on the Tracking Key?
The Tracking Key comes
with a 90 Day warranty.
Do I need to subscribe
to a monthly service in order to get the Tracking Key to work?
No. There are no
monthly fees or activations fees. The Tracking Key is not a real
time tracking system, it is a passive tracking system. Make sure
you know what the difference is before buying a GPS tracking device.
Can I use the Tracking
Key for stolen vehicle recovery?
No. If you need a
vehicle recovery device, then you may be looking for a real time
tracking system such as the Gemtek Tracker.
On top of the vehicle
On the dash board
Under the dash board
In the glove box
Under the seats
In the pouches
behind the seat
On the rear dash
Under the rear dash
Under the car,
magnetically mounted to the frame
commonly asked )
devices may not be used to violate the privacy rights of others, or in
violation of local, county, state or federal statutes. GPS tracking may be
illegal in certain states. In no way will Hallmark Security, Inc. or its
subsidiaries, dealers or partners be held responsible for inappropriate use
of these products.
IT IS THE
SOLE RESPONSIBILITY OF THE BUYER TO CONSULT LEGAL COUNSEL FOR THE
INTERPRETATION OF ANY LAWS APPLICABLE TO THE AREA OF INTENDED USE OF THESE